Helpjoy

The Helpjoy Difference

Karen

Hello,

Thank you for contacting AcmeCo. Unfortunately we have no plans to add that feature at this time. We appreciate your feedback and hope that you continue to enjoy using our product. Reply to this email if you have more questions or comments.

Sincerely,
Karen from AcmeCo

Louis

Hi Aubrey,

Awesome feedback!

I've passed it along to the Product Manager on our Widget Success team.

We might not be able to build this right away, but I totally agree more font choices would make a huge difference 😀

In the meantime, if you have any other ideas I'd love to hear them!
‍
Louis

Helpjoy Method

Delight your customers with our 7-star framework

Listens closely to understand customer pain

Builds rapport by interacting like a human

Responds clearly & concisely

Formats response mindfully to improve legibility

De-escalates with authentic empathy

Anticipates objections & obstacles

Inspires trust by "leaving the door open"

See Plans

Set and track organization to individual-level goals

Monitor timelines and match them against departments

View all your data in one place at the same time

Make real-time decisions

Start Your Free Trial

A simple monthly plan based on the size of your team. Cancel anytime.

Get Feedback

Each agent gets a monthly review, with actionable feedback on real interactions.

Track Progress

Each agent gets a Helpjoy Score to measure improvement over time.

One simple plan.

Monthly subscription

$299

/ agent

Get Started

Monthly reviews with actionable feedback for each agent

Helpjoy expert with 5+ years experience

Helpjoy Score for each agent

No contracts or surprises

Pause or cancel anytime

Eligible for 1-on-1 training upgrade

Frequently Asked Questions

Tell me more about how Helpjoy works, exactly?

For each of your agents, we personally review a random sampling of their customer interactions.

Every month, we send you both a list of actionable recommendations on how to improve based on our 7-star Helpjoy Method.

Tell me more about the Helpjoy Method?

It's an always-evolving standard for support interactions, forged from years of support experience at the world's best companies.

It includes everything from grammar, tone, and formatting - to the use of high empathy words and adding personal flare to interactions.

Do you offer yearly, enterprise, or non-profit plans?

Yes! Book a call with us to coordinate.

How easy is it to cancel?

We practice what we preach! Cancelling takes one email - no fuss, no muss.

How good is your support team, really?